Step 1 Contact

To book a free, no-obligation site visit, call us on 0203 376 4802 or email us at enquiries@icethermal.co.uk.

A member of our friendly support team will get back to you to talk through your thermal imaging survey. To help us plan, it's useful to know:

• What type of site it is, such as a hospital, school, office, factory or plant room
• What you'd like us to survey, such as pipework, valves, tanks, ductwork or whole plant rooms
• Why you need the survey, such as high energy bills, suspected heat loss, an energy audit or planning next year's maintenance
• Roughly how many plant rooms, risers and service routes there are
• When your systems run at their normal working temperature
• Whether you also want heat loss figures, costs or carbon savings in the report
• Any deadlines, such as an audit, budget meeting or project start date

Site drawings and photos are helpful if you have them, but they're not essential. Where we can, we'll give you an early idea of cost over the phone or by email.

Step 2 Quote

To give you an accurate price, we may visit your site first to agree the scope, following all health and safety rules. On a smaller job, we can often agree everything over the phone instead.

Either way, we'll confirm:

• The areas, plant rooms and systems to be surveyed
• When the survey should take place, so systems are at normal working temperature
• The access we'll need, such as plant rooms, risers, roof plant and ceiling voids
• Any site rules, permits or escorts needed
• What you'd like in the report, such as thermal images only, or full heat loss figures and costed repairs

We'll carry out a risk assessment at the same time, so nothing unexpected comes up on the day. This covers access, working at height, hot surfaces, live plant and any site rules.

Our team will then recommend the right type of survey for your needs and answer any questions you have. If you need a full picture of every item, its condition and what it's costing you, we may suggest adding a condition and heat loss survey. You'll receive a free, clear quote showing:

• The survey scope and the areas included
• What the report will cover
• A fixed price
• How long the survey will take on site
• When you can expect the report

There's no obligation to go ahead, and the quote is yours to keep.

Step 3 Cleaning

Before the survey, we'll send you our risk assessments and method statements (RAMS). We'll agree the date, start time, access and any permits with you. We'll also ask you to make sure systems are running at their normal temperature on the day, as this gives the clearest results.

Our fully trained engineers will arrive on time, in uniform and with ID badges, ready to begin. They'll walk every area in scope with a thermal imaging camera. The camera shows surface temperatures as colours, so hot spots stand out clearly. This lets us find:

• Bare pipes, valves, flanges and fittings
• Missing, thin or failed insulation
• Wet insulation, which loses heat faster
• Hidden gaps under cladding and finishes
• Hot surfaces that could be a burn risk

The camera doesn't touch anything or need systems to be shut down, so your site can carry on as normal. For each problem we find, we'll take a thermal image and a matching normal photo, and note its location. We'll also record conditions at the time of the survey, such as air temperature, so the results can be compared with any future surveys.

If we find anything that might contain asbestos, we won't disturb it. Instead, we'll flag it in the report so you can arrange a specialist survey.

We'll keep out of the way of your team and leave every area as we found it. Before we leave, we'll give you a quick summary of anything urgent, such as a serious burn risk.

Step 4 After care

Here at ICE Thermal, we go the extra mile to make sure every client is happy.

After the survey, you'll receive a clear written report that includes:

• Thermal images and matching photos of each problem area
• The location of every issue, so it's easy to find again
• A description of what we found and why it matters
• Priorities, so you know what to fix first
• Our recommendations for each issue
• Heat loss, cost and carbon figures, if these were part of the scope

The report is yours to keep and use however you like. It's useful for energy audits, budget planning, net zero targets, insurers and maintenance teams.

Our dedicated customer service team will be in touch after the survey to make sure all your expectations have been met. We're happy to talk you through the report and answer any questions. If you'd like us to fix what we found, we can quote for insulation repairs, valve jackets or new insulation. There's no pressure to use us for the work. We can also repeat the survey each year, so you can track progress and catch new problems early.

You'll also be given the opportunity to leave a Trustpilot review, so other customers can hear about your experience.