Loft Insulation

Step 1 Contact

To book a free, no-obligation survey, call us on 0203 376 4802 or email us at enquiries@icethermal.co.uk.

A member of our friendly support team will get back to you to talk through your loft insulation. To help us plan, it's useful to know:

• What type of home you have, such as a house, bungalow or top-floor flat
• Roughly how big your loft is
• Whether there's any insulation up there already, and roughly how deep it is
• Whether you use your loft for storage, or want to
• Whether part of your loft is a room, or you're planning to convert it
• Any problems you've noticed, such as cold rooms upstairs, damp or high heating bills
• Whether you're a home owner, landlord or tenant

If you can safely take a few photos of your loft, they're very helpful, but they're not essential. Where we can, we'll give you an early idea of cost over the phone or by email. We'll then book a survey at a time that suits you.

Step 2 Quote

One of our engineers will visit your home to look at your loft, following all health and safety rules. They'll measure the loft and check the depth and condition of any insulation already there. Old insulation is often thin, flattened, patchy or damp, and we'll tell you honestly whether it can stay or needs to come out.

We'll also check:

• How easy it is to get into the loft, and the size of the hatch
• The joists, roof timbers and any boarding already in place
• The eaves, to make sure air can still flow and stop condensation building up
• Water tanks and pipes that will need insulating once the loft gets colder
• Electrical cables, junction boxes and recessed ceiling lights, which need to be kept clear
• Any signs of damp, leaks or pests that should be sorted first

If we find old insulation that might contain asbestos, we won't disturb it. Instead, we'll explain what this means and advise you to get it checked by a specialist before any work goes ahead.

Our engineer will then talk you through the best option for your home and answer any questions you have. You'll receive a free, clear quote showing:

• The type and depth of insulation we'll fit
• Whether any old insulation needs removing first
• Insulation for water tanks and pipes in the loft
• An insulated, draught-proofed loft hatch
• Loft boarding on raised supports, if you'd like storage space
• How long the job will take, which for most lofts is a single day

There's no obligation to go ahead, and the quote is yours to keep.

Step 3 The works

Before the day, we'll confirm your booking and let you know what time our team will arrive. We'll ask you to clear out anything stored in the loft, so we can reach every part of the floor. If you need help with this, just let us know when you book.

Our fully trained engineers will arrive on time, in uniform and with ID badges, ready to begin. They'll lay dust sheets along the route from your front door to the loft hatch, to protect your floors and carpets. If any old insulation needs removing, they'll bag it up carefully and take it away.

The new insulation is laid in two layers. The first fills the gaps between the joists, and the second runs across them, so heat can't escape through the wood. We'll keep a clear gap at the eaves so your roof can still breathe. Electrical cables are kept on top of the insulation where possible, and we'll fit covers over recessed lights to keep them a safe distance from the insulation. Cold water tanks and pipes are insulated, but the area under the tank is left uninsulated, so warmth from below can stop it freezing. Finally, we'll insulate and draught-proof your loft hatch. If you've chosen loft boarding, we'll fit it on raised supports so the insulation underneath isn't squashed.

We'll keep your home clean and tidy while we work and let you know if anything unexpected comes up.

When the work is finished, our team will show you what's been done and make sure you're happy. We'll take away all waste, clear up and leave your home just as we found it, only warmer.

Step 4 After care

Here at ICE Thermal, we go the extra mile to make sure every customer is happy.

When the job is complete, you'll receive a simple record of the work, including:

• The type and depth of insulation fitted
• The products used
• Any extra work, such as tank and pipe insulation or loft boarding
• Photos of the finished loft

Keep this with your home records. It's useful if you're selling or letting your home, and when your Energy Performance Certificate (EPC) is next updated.

Loft insulation needs very little looking after. Just try not to squash it when you go into the loft, and only store things on boarded areas. If you ever have work done in the loft, such as rewiring or a new water tank, make sure the insulation is put back afterwards.

Our dedicated customer service team will be in touch after the job to make sure all your expectations have been met. If anything isn't right, we'll come back and put it right.

You'll also be given the opportunity to leave a Trustpilot review, so other customers can hear about your experience.