Step 1 Contact

To book a free, no-obligation site survey, call us on 0203 376 4802 or email us at enquiries@icethermal.co.uk.

A member of our friendly support team will get back to you to talk through your sheet metal cladding needs. To help us plan, it's useful to know:

• What needs cladding, such as pipework, ductwork, tanks, vessels or plant
• Whether it's indoors, outdoors or on a roof
• Whether the insulation is new, existing or still to be fitted
• Roughly how much there is and where it runs
• Any metal or finish you have in mind, such as aluminium or stainless steel
• Any problems you've noticed, such as dented, loose or leaking cladding
• Any deadlines, project programmes or specifications we need to work to

Photos and drawings are helpful if you have them, but they're not essential. Where we can, we'll give you an early idea of cost over the phone or by email. We'll then book a site survey at a time that suits you.

Step 2 Quote

One of our engineers will visit your site to carry out a full survey, following all health and safety rules. They'll measure every run of pipe, duct and vessel in scope, along with the insulation thickness underneath. They'll also record every bend, tee, reducer, valve, flange and support, and photograph any awkward shapes that need bespoke parts.

We'll check the condition of the insulation the cladding will cover. If it's wet, crushed or damaged, we'll recommend replacing it first, so problems aren't sealed in under new metal. We'll also look at how exposed each area is to rain, wind, sunlight, knocks, foot traffic and cleaning. This helps us choose the right metal, thickness and fixing method. If we find anything that might contain asbestos, we won't disturb it. Instead, we'll flag it so you can arrange a specialist survey.

We'll carry out a risk assessment at the same time, so nothing unexpected comes up once work starts. This covers access, working at height on roofs and in plant areas, hot surfaces, other trades on site and any site rules or permits.

Our team will then recommend the best approach for your site and answer any questions you have. You'll receive a free, detailed quote showing:

• The metal type for each area, such as aluminium, stainless steel or coated steel
• The sheet thickness and any embossed or coloured finish
• Every run, fitting and bespoke part included
• Weather hoods, collars and flashings where pipes and ducts pass through walls or roofs
• Removable boxes for valves and inspection points
• Any insulation repairs needed before cladding goes on
• The access equipment needed and a likely timeframe for the job

There's no obligation to go ahead, and the quote is yours to keep.

Step 3 The works

Before we start, we'll send you our risk assessments and method statements (RAMS). We'll agree working areas, start times, access and any permits with you, so everyone on site knows what to expect.

Our fully trained engineers will arrive on time, in uniform and with ID badges, ready to begin. Bespoke parts, such as bends, tank ends and valve boxes, are fabricated to the survey measurements. Simpler pieces are cut and rolled on site. Each sheet is fitted tightly over the insulation and fixed with screws, rivets or bands. Every joint overlaps the next in the right direction, so rain and cleaning water run off rather than in. Outdoors, we seal joints where needed and fit weather hoods and flashings at wall and roof crossings. We also use fixings that are compatible with the cladding metal to help prevent corrosion.

Cladding goes over the outside of the insulation, so your systems can keep running while we work. We'll keep a safe, tidy working area for everyone on site at all times. Noisy cutting is kept away from occupied areas where possible. We can also work early, late or at weekends to keep disruption to a minimum.

When the work is finished, our team will walk the job with you and check that you're happy with every area. We'll leave your site safe, clean and tidy, with all offcuts, swarf and waste removed and disposed of properly.

Step 4 After care

Here at ICE Thermal, we go the extra mile to make sure every client is happy.

When the job is complete, you'll receive a handover pack that includes:

• The metals, thicknesses and finishes used
• Product details for any sealants and fixings
• Photos of the finished cladding
• A note of all removable boxes and access points

Keep this pack with your building records, as it's useful for audits, insurers and any future maintenance on site.

Our dedicated customer service team will be in touch after the job to make sure all your expectations have been met. If anything isn't right, we'll come back and put it right. If any cladding gets damaged in the future, we can make matching replacement parts. We can also help with what comes next, such as pipe labelling or a condition and heat loss survey of other areas of your site.

You'll also be given the opportunity to leave a Trustpilot review, so other customers can hear about your experience.