Step 1 Contact

To book a free, no-obligation site survey, call us on 0203 376 4802 or email us at enquiries@icethermal.co.uk.

A member of our friendly support team will get back to you to talk through your passive fire protection needs. To help us plan, it's useful to know:

• What type of building it is, such as flats, offices, a hospital or a school
• What needs doing, such as fire-rated duct insulation, penetration sealing or linear gap sealing
• Whether it's a new build, a refit or an existing building
• Whether a fire risk assessment has flagged any actions
• Whether you have a fire strategy, fire engineer or drawings showing fire compartments
• Any deadlines, handover dates or inspections coming up

If you have a fire risk assessment report, please send it over. It helps us see what's needed before we visit. Photos and drawings are useful too, but they're not essential. Where we can, we'll give you an early idea of cost over the phone or by email. We'll then book a site survey at a time that suits you.

Step 2 Quote

One of our trained passive fire protection engineers will visit your site to carry out a full survey, following all health and safety rules. They'll review your fire strategy or fire risk assessment, then inspect every area in scope, including risers, ceiling voids, plant rooms and service routes.

Along the way, they'll find, log and photograph each item that needs attention. This includes:

• Every service penetration through fire-rated walls and floors, noting the wall or floor type, its fire rating and the pipes, cables or ducts passing through
• Every linear gap and joint, with its width, depth, length and expected movement
• Every duct that needs fire protection, with its size, route and the rating required

We'll also check any existing fire stopping against tested products. Expanding foam, loose mineral wool and other untested fillers are logged so they can be replaced. If we find anything that might contain asbestos, we won't disturb it. Instead, we'll flag it so you can arrange a specialist survey.

We'll carry out a risk assessment at the same time, so nothing unexpected comes up once work starts. This covers access, working at height, occupied areas, other trades on site and any site rules or permits.

Our team will then recommend the best approach for your building and answer any questions you have. You'll receive a free, detailed quote showing:

• A schedule of every penetration, joint and duct to be treated, with its location
• The tested product or system chosen for each item, and the fire rating it will achieve
• Any old or untested fire stopping that needs removing first
• Access needs, such as ceilings to be lifted or boxing to be opened
• Options to phase the work around residents, tenants or your programme
• A likely timeframe for the job

There's no obligation to go ahead, and the quote is yours to keep.

Step 3 The works

Before we start, we'll send you our risk assessments and method statements (RAMS). We'll agree working areas, start times, access and any permits with you. In occupied buildings, we'll plan access with residents or tenants, so everyone knows what to expect.

Our fully trained engineers will arrive on time, in uniform and with ID badges, ready to begin. They'll remove any untested or failed fire stopping, then install each tested product exactly to the manufacturer's tested details. Plastic pipes get fire collars or wraps, mixed services are sealed with coated batts and sealants, and joints are filled with fire-rated seals that allow for movement. Ducts are protected with tested fire-rated wraps or boards, including the correct fixings and supports. Where different products meet, we use compatible systems so every seal stays covered by its test evidence.

Every seal and protected duct is photographed before and after the work, including layers that will later be hidden. Seals can also be given a unique ID label and logged on the schedule. We'll keep a safe, tidy working area for everyone on site at all times. We can also work early, late or at weekends to keep disruption to a minimum.

When the work is finished, our team will walk the job with you before ceilings or boxing are closed, and check that you're happy with every area. We'll leave your site safe, clean and tidy, with all waste removed and disposed of properly.

Step 4 After care

Here at ICE Thermal, we go the extra mile to make sure every client is happy.

When the job is complete, you'll receive a full record pack that includes:

• The completed schedule of every penetration, joint and duct treated
• Before and after photos of each item
• The products used, their fire ratings and test evidence
• Locations and ID labels for each seal

Keep this pack with your building's fire safety records. It supports your fire risk assessment and helps show building control, insurers and assessors that the work has been done properly. For higher-risk buildings, it also helps you keep the building safety information you need under the Building Safety Act.

Our dedicated customer service team will be in touch after the job to make sure all your expectations have been met. If anything isn't right, we'll come back and put it right. If new services are added in the future, we can seal the new penetrations and update your records. We can also help with what comes next, such as a fire stopping survey of other areas of your building.

You'll also be given the opportunity to leave a Trustpilot review, so other customers can hear about your experience.